Shipping Policy

IMPORTANT NOTE:

We offer FREE shipping for all products. We DO NOT ship to Alaska & Hawaii. For more details, please read below and contact us, if you still have questions.

We also offer White Glove Services, please scroll down for more details.

White Glove Services, once booked & paid for, can not be cancelled.

 

BENZARA

To ensure safe delivery to you, we carefully package each item. Please provide your phone numbers for all shipments transported by trucking company freight or LTL.

Before signing the delivery receipt, check all of the delivered goods for damage or deficiency. The buyer is liable for any damage or shortage that is not disclosed at the time of delivery. When possible, promptly open every carton.

Keep the carton and get in touch with us if there is any hidden damage. The only option if a product is harmed during transportation is to make a claim with the carrier. For additional help, e-mail us at contact@lovemylivingroom.com.

 

DIAMOND SOFA

Please be advised of the following guidelines on receiving freight shipments.

Step 1

Upon initial receipt of freight – all packaging must be inspected for visual damage. (This includes removing items that may be shrink wrapped to a pallet so that all sides of boxes can be viewed)

If no damage appears, then proceed to step 2

If box damage appears, please sign the delivery receipt noting that there is damage, then please proceed to making a claim within 24 hours.

Step 2

Check for concealed damage by opening the packaging to look for damage that could have occurred inside the packaging but left the packaging intact. (this must be completed within 24 hours of signing the bill of lading)

If no damage appears, the process is complete

If damage is detected, you must call your carrier to alert that there has been a concealed damage, then proceed to making a claim within 24 hours (Concealed damage is the largest area of contention with freight carriers and represents the single largest area of loss for dealers and manufacturers. Despite the difficulty in completing this inspection within 24 hours, this step is vital to keeping costs down for everyone)

Making a Claim

If any scenario listed above triggers the claims process, please contact your freight carrier's customer service department within the time limits shown above. When contacting customer service with a claim, please provide the following:

  1. Order number or invoice number from Diamond Sofa
  2. Photo of damage of packaging (please retain packaging until claim is complete)
  3. Photos of damage to product (photo of entire piece for identification and then more detailed photos of specific damage)

Areas where freight claim is not applicable (not limited)

  • Manufacture Defect Defects on the furniture from factory
  • Defects on fabric /color change
  • Natural discoloration
  • Missing Hardware

Handling Defects

  • Impact from outside Impact form dropping
  • Cuts from opening packaging
  • Applied wrong application during assembling

 

FM FURNITURE

Ground shipping may take from 2 to 14 days depending on customer’s location, season of the year and weather factors, once your order is fulfilled, we will send you a confirmation with a tracking number.

 

FURNITURE OF AMERICA

We ship small parcels within 24-48 hours and 5-7 business days for LTL.

 

HOMEROOTS

There are multiple Distribution Centers run by HOMEROOTS across US.

Some products might ship the same day or the following day. Within the United States, it typically takes 2–7 business days from the time your item is sent for a parcel to arrive. For LTL orders, delivery may take up to 21 days on average. These lead times are subject to change as carriers deal with personnel and delivery issues as a result of Covid-19. Please be aware that although we will make every effort to dispatch your products as soon as possible and to offer tracking information, once the packages leave our facilities, we rely on the carriers for delivery.

FedEx, UPS, and USPS typically deliver package orders without requesting a signature. However, LTL/White Glove Delivery does need a specific date and a delivery signature.

When we ship an order, we will send you an email with the shipment details and confirmation. Before the delivery date, the freight firm may call to make an appointment. To confirm a day and time that work for you, please email us at contact@lovemylivingroom.com for further information.

 

ID USA

We can drop-ship via FedEx, UPS, or a third-party freight carrier that we employ within the 48 contiguous United States.

Although this is not guaranteed, we try our best to dispatch products within 2 business days after receiving the order. Please remember that we are not liable for any delays brought on by carriers who are late, don't show up, or have insufficient capacity.

If an item is backordered, it will be considered void, and we will inform you right away if it isn't currently available or provide you an anticipated time frame for when it will be available and ready to ship.

In addition, packages that are not delivered because of labeling errors (such as an inaccurate address being provided, a label being destroyed, or a carrier error) are not our responsibility. Please make sure to enter accurate contact information, delivery information, and a backup phone number in case the first one cannot be reached or is not picked up. Any packages that are returned to us after a delivery attempt fails will be discarded at our discretion and these packages won't be replaced or given a refund.

We are not liable for any transit time delays after the item has been turned over to the carrier. The carrier will determine the specific transit times.

 

J&M FURNITURE

The driver will ask you or your authorized representative to sign a physical inspection report and/or delivery receipt.

If the box has ANY SIGNS of carrier maltreatment, such as a hole(s), crushed corners, dents, worn tops, bottoms, or edges, scraping, dirt, etc., you must include a detailed description of each carton on the physical inspection report and/or delivery receipt.

If you observe substantial or unacceptable levels of damage to the product during the additional inspection, you can sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE" and provide a full explanation of the damage discovered.

You must also contact us at contact@lovemylivingroom.com within 24 hours to make us aware of the situation.

In the event that a suitable replacement is not available, a refund will be issued.

 

MANHATTAN COMFORT

We ship within 7-10 business days. 

 

MOES HOME COLLECTION

ETAs can change at any time & Moe's Home Collection cannot assume any responsibility for any product delays due to shipping or production.

Moe's Home Collection will accept orders of products on backorder or of new products with future incoming containers and we will inform you of the future availability date.

When the order is placed, you can make changes to your order prior to it being released for picking & packing. Please note that orders that have been released for picking, packing & shipping cannot be modified, and any changes or cancellations are subject to a 20% restocking fee.

Claims 

Please email us at contact@lovemylivingroom.com for all claim requests.

Freight & Carrier Damage

When receiving any delivery, please ensure the packaging is inspected at the time of delivery and make a note on the Proof-Of-Delivery document before signing the shipment (Please note that noting “subject to inspection” is not considered as noting the damage and your claims may be declined as a result, please ensure to specify the carton/packaging was damaged).

Concealed Damage

For any concealed damage, please ensure to take pictures of the carton packaging and the damaged product. Doing so will assist in properly reporting any damages and will ensure a smooth claims process. Note that concealed damages must be reported within thirty (30) business days from the date of delivery, otherwise the claim may be rejected.

Warranty

We hope you’re pleased with everything you purchase from Moe's Home Collection. But we completely understand that things happen & in the unlikely event that your items arrive to you in less than perfect condition, please do not hesitate to send us an email to report a claim.

Our manufacturer's limited warranty covers all defects in materials & construction for one year from the product's invoice date. Please follow our claims policy & guidelines outlined above.  

It is essential for us to note that our limited warranties are non-transferable & are not extended to our As-Is or floor model items or to re-sell or second-hand items. Our warranties are only valid when products are used for their intended purposes. Defects or damages resulting from misuse, accidents, abnormal use, modifications, normal deterioration due to wear, tear & exposure, corrosion, or damage caused by rain, fire, or other acts of nature, or products used for but not listed as commercial-use items, will not be covered by our limited warranty.

 

WHITELINE MODERN LIVING

We ship between 24 to 48 business hours after a purchase order is confirmed and paid for. Shipping costs vary and will be provided upon request. You can also make arrangements to have your order picked up and shipped by your preferred carrier from our warehouse in which case we will not be responsible for any costs or damages associated with such shipment. No pick-up charges apply. For LTL shipments if palletizing is required, a fee will be applied.

 

ALMO / HANOVER PRODUCTS

Visible Freight Damage Claims

LTL Shipments

  • Any carton showing obvious signs of damage should be refused at the time of delivery
  • If the customer makes the determination to keep a product that shows obvious signs of carton damage, the customer must still note the damage on the Carrier’s delivery receipt
  • If the customer did not refuse the shipment, the Fulfillment Customer Service team must be contacted to get the issue resolved within (48) hours of the receipt of goods
  • Shipments must be located at the delivery address and should not have left that location in order for a claim to be started. If package was moved, claim and return will be denied.

UPS Shipments

  • When able to, the customer should refuse any package showing obvious signs of damage
  • Shipments must be located at the delivery address and should not have left that location in order for a claim to be started. If package was moved, claim and return will be denied
  • If the package delivers, please contact us within (48) hours to start a damage claim with the carrier.

Please reach out to us via email for further assistance.